The new NHS 111 service was launched in Berkshire in July. It is available 24 hours a day, 365 days a year to help you access the care you need, any time, any day.
The service in Berkshire is being run by the South Central Ambulance
Service who are local experts. On dialling 111 callers will be put through to a
team of highly trained advisers, and experienced nurses and paramedics, receive
a clinical assessment and be directed to the local service that can help them
best at that time. This may be the nearest pharmacy, directions to an
appropriate service such as the GP out of hours
service
or even dispatching an ambulance if required.
There will be only
three numbers you need to know; 999 for life-threatening emergencies, your GP
surgery for routine health conditions and 111 for urgent/unplanned health
conditions or when you are unsure of which service to use.
Andy Ciecierski, NHS 111 Project Board Chair said:
“This simple, free to call,
easy to remember number will make it easier for people in Berkshire to access
the urgent care they require, no matter what time it is or where they are.
“So, if you’re worried about
your child’s temperature, need an urgent prescription or health advice call 111
to speak to the team who will assess and help you straight away.”
For more information on NHS
111 visit nhs.uk/111 or contact nhs111berkshire.feedback@nhs.net
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