Two free Training courses are currently available in Berkshire which may be of interest to voluntary and community organisations.
Train and Qualify your Customer Service staff
Free* training programme leading to BTEC Certificate in Customer Service
Comments from recent participants:
“This course will make a big difference to my understanding of customer service and being the ‘face’ of my organisation.”
“I feel so much more confident in dealing with people. This course has really helped.”
Comments from an employer:
“My staff always come back from your courses full of ideas and enthusiasm.”
Do you believe in the value of continuous learning for your customer facing staff? If so, are you prepared to support them to attend high quality, practical training workshops that will increase their confidence and effectiveness, helping to give your business additional competitive edge?
If so, you and they will benefit from:
Free* training programme leading to BTEC Certificate in Customer Service
Comments from recent participants:
“This course will make a big difference to my understanding of customer service and being the ‘face’ of my organisation.”
“I feel so much more confident in dealing with people. This course has really helped.”
Comments from an employer:
“My staff always come back from your courses full of ideas and enthusiasm.”
Do you believe in the value of continuous learning for your customer facing staff? If so, are you prepared to support them to attend high quality, practical training workshops that will increase their confidence and effectiveness, helping to give your business additional competitive edge?
If so, you and they will benefit from:
- BTEC and NVQ Certificates in Customer Service
- Functional Skills certification
- Personal Learning & Thinking Styles
- Employment Rights & Responsibilities
Eligibility for funding
*This offer is possible through adult apprenticeships, and is free to those who are in paid employment and not already educated to degree or Level 4 standard.
You get up to three one-day workshops plus 1:1 and email coaching and support to complete assignments and produce evidence while you work.
Delivered by
BSEL and Alan Hester Associates Limited alanhester@btinternet.com 07970 522760
Train and Qualify your Team Leaders
Free* training programme leading to BTEC Certificate in Team Leading
Comments from recent participants:
“Excellent delivery – the trainer really knew his stuff”
“Jargon-free, real and hugely useful”
Comments from an employer:
“Developing the skills of our staff is vital to our business. We recruit the right personalities and then give them training in the skills. Alan has helped us with that programme for the past five years and he is invaluable to its success”
“Great programme. So glad we took it up”
Do you believe in the value of continuous learning for your team leaders and managers? If so, are you prepared to support them to attend high quality, practical training workshops that will increase their confidence and effectiveness, helping to give your business additional competitive edge?
If so, you and they will benefit from:
*This offer is possible through adult apprenticeships, and is free to those who are in paid employment and not already educated to degree or Level 4 standard.
You get up to three one-day workshops plus 1:1 and email coaching and support to complete assignments and produce evidence while you work.
Delivered by
BSEL and Alan Hester Associates Limited alanhester@btinternet.com 07970 522760
Train and Qualify your Team Leaders
Free* training programme leading to BTEC Certificate in Team Leading
Comments from recent participants:
“Excellent delivery – the trainer really knew his stuff”
“Jargon-free, real and hugely useful”
Comments from an employer:
“Developing the skills of our staff is vital to our business. We recruit the right personalities and then give them training in the skills. Alan has helped us with that programme for the past five years and he is invaluable to its success”
“Great programme. So glad we took it up”
Do you believe in the value of continuous learning for your team leaders and managers? If so, are you prepared to support them to attend high quality, practical training workshops that will increase their confidence and effectiveness, helping to give your business additional competitive edge?
If so, you and they will benefit from:
- BTEC & NVQ Certificates in Team Leading
- Functional Skills certification
- Personal Learning & Thinking Styles
- Employment Rights & Responsibilities
Eligibility for funding
*This offer is possible through adult apprenticeships, and is free to those who are in paid employment and not already educated to degree or Level 4 standard. You get up to four one-day workshops plus 1:1 and email coaching and support to complete assignments and produce evidence while you work. Delivered by BSEL and Alan Hester Associates Limited alanhester@btinternet.com 07970 522760
*This offer is possible through adult apprenticeships, and is free to those who are in paid employment and not already educated to degree or Level 4 standard. You get up to four one-day workshops plus 1:1 and email coaching and support to complete assignments and produce evidence while you work. Delivered by BSEL and Alan Hester Associates Limited alanhester@btinternet.com 07970 522760
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